The starting point was a classification of problem- contexts according to:
- The nature of the systems(s) embedding the problem of concern
- The relationship between relevant stakeholders
. Systems were seen to lie on a continuum ranging from simple to complex and, following Ackoff's terminology, problem-contexts labelled 'mechanical' if they contained relatively simple systems and 'systemic' if they housed complex systems. Decision-makers could be in a
- Unitary relationship to one another If they agreed upon a set of goals
- Pluralist If their objectives differed.
Problem-contexts, it followed, could also exhibit a 'unitary' or 'pluralist' character. Bringing the two dimensions of 'systems' and 'decision- makers' together, to form a four-celled matrix, yielded a classification of problem-contexts as mechanical-unitary, systemic-unitary, mechanical-pluralist and systemic-pluralist. Some brief justifi- cation was provided for the choice of the two dimensions forming the matrix.